Buyer empathy

I have been a regular buyer on Amazon, often getting stuff for my parents and Mira. The experience has been generally good especially the UAE part of it. 

However, there were two instances in Amazon.in where the deals looked appealing but the sellers never delivered and the message was "delivery may be running late". The complaints were filed a little late but Amazon was kind enough to refund on behalf of the sellers.

A recent volley of deliveries to M at her uni mail room went largely uneventful even though she collected some of them a week after delivery. But a package of McVities digestive biscuits - since she is trying to eat healthy - were missing and the mail room staffer said it wasn't delivered and she better complain to Amazon. 

Instead of making repeated efforts to reason with the staff, she insisted that I lodge a complaint against the delivery boy. I refused, since the Amazon delivery status in the account showed that it was delivered at 1.47 pm on a Monday. I told her she can either go hunt in the mail room again or forget it as it was a paltry amount to complain  about - that too, food and if the delivery boy or the mail room staff ate it, I didnt mind suffering that loss.

A couple of days later, I chatted with an Amazon customer service agent who offered to refund the amount. I said I only wanted delivery information, not a refund (I suspected the delivery boy might face the repercussions of a refund). M finally went again in quest of the packet (the campus doesnt have a store, and the nearest supermarket is a few kilometres away) and hey presto! the missing item was waiting for her. Apparently, they had entered the packet in her surname because the first name was hidden by tape and since no one else had claimed it, she was able to collect it. 

All is well that ends well, but children need to learn empathy and perseverance.